Call Center Management app Web & Mobile
beeasy has the unique online and mobile app beeasy Calls, which is a handy and functional tool for professionals and businesses to have full control of their telephone communication.
beeasy calls application is linked to our call center and enables you to:
- Check your calls in real-time.
- Categorize your calls.
- Categorize your contacts.
- Configure dynamic fields in your calls.
- Configure dynamic fields in your contacts.
- Automate creation of contact agenda.
- Ability to track call history for each customer.
- Appointment calendar.
- Simultaneus use of a calendar by multiple users and reak-time update.
- Calendar configuration.
- Synchronize with google calendar.
- Synchronize with google contacts.
- Call recording capability.
- Interactive communication with your secretary for every call.
- Assign tasks to your secretary remotely.
- Send call details by email/sms.
- Send sms – appointment reminders to your customers.
- Multiple user levels: users who track all calls and users who only monitor calls made to them.
- Multiple call tracking filters.
- Display pending and processed requests.
- Real-time instructions configurations to call agents.
- Posibility of licencing the application.
- Statistical analysis and reporting of all calls.
- Ability to export in excel.
- Free use of the application by beeasy customers.
Download application beeasy calls on your mobile phone
Contact us to learn more about the beeasy calls application.