Infrastructure

We put emphasis on the high quality of the services we offer, but also on the security of information and data of our customers.

A. Hardware

• Call center with 100 voice channels

• Inhouse server in a separate server room with controlled access, temperature & conditions

• 3 back up internet providers

• 3 back up VoIP telephony providers

• back up cloud servers

B. Software

• Interactive, real time call managment application (mini CRM)

• Mobile app for iphone & android

• Project management tool

• Flexible call center software with personalized voice mail, call recording, call back and more