LARGE ORGANIZATIONS
Large organizations
For large organizations beeasy can provide:
1) Technical support – Call center configuration.
2) Inbound calls management and first level support.
3) Call reception and sharing – call transfer to the respective departments of the company.
4) Recording and classification of customer requests in the beeasy calls application.
5) Call recording.
6) Follow up calls for information on the customer base.
7) Organizing and controlling vendor appointments.
8) Other secretarial tasks such as email management, chat support, document archiving ets.
The following example of supporting the needs of the company with customer code #C000105 is indicative of the solutions that beeasy can offer to large companies.
Case Study – Μεγάλες Επιχειρήσεις με Beeasy
The Challenge
Company #C000220 is a large industrial enterprise that sells and distributes electronic devices through retail partners across Greece and abroad.
For every product sold, end customers needed to activate their warranty either via an online form or by calling the company.
Challenges faced:
· Managing a high volume of calls and online requests.
· Issuing and sending unique warranty certificates for each product.
· Organizing a central database for warranty records and product service.
· Lack of after hours support, leading to delays and customer dissatisfaction.
The Beeasy Solution
The partnership with Beeasy delivered significant benefits to #C000220:
· Instant customer support with fast warranty issuance and delivery.
· Increased partner satisfaction, as retailers provided premium service without extra effort.
· Enhanced brand reputation, through reliable customer care.
· Organized and secure warranty database, supporting future service operations.
· 24/7 availability, enabled by the AI Agent.
· Lower operational costs, with no need for extra staff or infrastructure.
Now, #C000220 has a modern, scalable, and cost-efficient customer service system, supporting its expansion in Greece and abroad.
The Results
The partnership with Beeasy delivered significant benefits to #C000220:
· Instant customer support with fast warranty issuance and delivery.
· Increased partner satisfaction, as retailers provided premium service without extra effort.
· Enhanced brand reputation, through reliable customer care.
· Organized and secure warranty database, supporting future service operations.
· 24/7 availability, enabled by the AI Agent.
· Lower operational costs, with no need for extra staff or infrastructure.
Now, #C000220 has a modern, scalable, and cost-efficient customer service system, supporting its expansion in Greece and abroad.
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