HOSPITALS & CLINICS
Hospitals & clinics
For hospitals & clinics beeasy can provide:
1) Call center installation and configuration.
2) Structured space wiring.
3) Router & hot spot installation.
4) Server technical support.
5) Installation of beesocial free Wi-Fi promotional platform to check the satisfaction degree of the clinic visitors.
6) Configuration of an online call management platform and appointments in the beeasy calls application, for call management from the clinic secretariat.
7) Management with different rights of use by the collaborating doctors, the secretariat and the administrator so that each doctor “sees” only his own appointments, the secretariat manages all the agendas and the admin has access to all fields.
8) Appointment reminder SMS to patients.
9) Installation and configuration of medical software and interface with imaging machines.
Case Study – Clinic / Medical Center Support with Beeasy Virtual Secretary
The Challenge
Client #CL245 operates a multi-specialty medical center with 8 medical practices and a high daily patient flow.
Challenges included:
· Overloaded call center and missed calls.
· Coordination difficulties between multiple doctors and schedules.
· Lack of an online booking system.
· Need for automated SMS/email reminders.
· Extended working hours for patient service.
· Requirement for after hours support without on-site staff.
· Real-time statistics and reporting.
· Stronger online presence through blog and patient updates.
The Beeasy Solution
Beeasy implemented a full virtual secretary and AI-powered support system:
· Call Center & Beeasy Calls App: every patient call answered in real-time.
· 24/7 Online Booking System
· SMS & Email Reminders to minimize no-shows.
· Mobile App for doctors with live appointment and call updates.
· Real-time Analytics & Reporting for better management.
· GDPR-compliant workflows ensuring patient data protection.
· Medical blog & digital content to educate and engage patients.
AI Agent after hours: A smart AI-powered assistant available outside working hours, handling calls and chat, booking appointments, providing service information, and ensuring 24/7 patient support.
The Results
With Beeasy, clinic #CL245 achieved:
· +40% more scheduled appointments, thanks to online booking & AI Agent.
· -35% fewer no-shows, with automated reminders.
· Zero missed calls, since AI Agent ensured 24/7 availability.
· Optimized workflow, with doctors having clear and updated schedules.
· Full GDPR compliance and secure patient data management.
· Reduced operating costs compared to full-time reception staff.
· Enhanced online reputation with medical blog & digital support.
Beeasy transformed clinic #CL245 into a digitally optimized, patient-friendly, 24/7 medical center, ensuring top-quality care and efficiency.
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