e-Shops
e-Shops call center management
For e-Shops beeasy can provide:
1) Call management Monday to Friday 09:00 – 21:00 & Saturday 09:00 – 18:00.
2) Log of all inbound calls.
3) Informing customers about the products of the e-Shop.
4) End-to-end ordering on the online platform of the e-Shop.
5) Organization of outstanding issues.
6) Call categorization.
7) Information on the progress of each order.
8) Recording of complaints, return requests, other information.
Why should beeasy take over the management of your e-Shop?
Because with beeasy you will have perfect management in the call center of the e-Shop.
Because with experienced staff in your online store and with quality virtual secretary services you will significantly increase the volume of orders.
And at the same time you will significantly improve the reviews regarding the service of your customers.
Case Study – E-shop with Beeasy Virtual Secretary & AI Agent
The Challenge
Client #ES012 operates a footwear e-shop with both a physical store and a central warehouse, but its main activity comes from online sales.
Challenges faced:
· High call volume and long waiting times.
· Seasonal demand spikes (e.g. Black Friday) creating service bottlenecks.
· Customers required instant product information (sizes, colors, availability, returns).
· Staff was occupied with store & warehouse operations, leaving limited time for phone support.
· Lack of after hours support, leading to lost sales opportunities.
The Beeasy Solution
Beeasy implemented a virtual secretary & AI-powered customer support solution tailored to the needs of #ES012.
🔹 The solution included:
· A virtual call center, enabling smart routing between departments.
· Beeasy Virtual Secretary covering daily support (09:00 – 21:00 & Saturday 09:00 – 18:00).
· Trained secretaries handling customer queries on products, orders, returns, and payments.
· All customer requests logged & categorized in the Beeasy Calls App for team visibility.
· Use of Task Management tool, allowing the e-shop to assign tasks directly to Beeasy.
· ✅ Key innovation: AI Agent after hours handling calls & chat outside working hours, answering product questions, processing orders, and notifying the team for follow-ups. This made the e-shop available 24/7.
· Extended service hours during high-demand periods like Black Friday.
The Results
With Beeasy, #ES012 achieved:
· +45% increase in phone orders, with steady revenue growth.
· Zero lost sales after hours, thanks to the AI Agent.
· 60% reduction in customer wait time.
· Higher customer satisfaction, reflected in positive online reviews.
· Streamlined internal workflow, with clear task allocation via Beeasy Calls & Task Management.
· Reduced staffing costs, no need for extra agents or infrastructure.
· Enhanced online reputation, with strong ratings on Google & marketplaces.
Now, #ES012 is expanding into a second e-shop, keeping Beeasy as its trusted long-term partner.
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